Just a heads up, we're a small business, so we might not always have every book in stock on our website. The ones you see are usually good to go or can be ordered. Keep in mind that around January and February, publishers can run low on stock too.
So, hang tight, and thanks for being patient – we're doing our best!

Privacy Policy for Bookwish - Online Bookstore - South Africa

Effective Date: 15 August 2023

1. Introduction

Welcome to Bookwish ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our online bookstore services. By accessing our website or using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information: This includes your name, email address, shipping and billing addresses, and payment details.
  • Browsing Information: We gather non-personal information such as your IP address, browser type, and pages visited through cookies and similar technologies.
  • Purchase History: We retain information about your purchases, order history, and preferences.

3. How We Use Your Information

We use your information for purposes including:

  • Order Fulfillment: To process orders, arrange shipping, and provide customer support.
  • Personalization: To enhance your shopping experience, offer personalized recommendations, and provide relevant offers.
  • Communication: We may send order confirmations, updates, and promotional offers via email.
  • Analytics: We analyze browsing patterns to improve our website and services.

4. Information Sharing

We share your information under specific circumstances:

  • Service Providers: We engage third-party service providers for payment processing and shipping.
  • Legal Compliance: We disclose information as required by law or in response to legal requests.

5. Your Rights

You have rights regarding your personal information, including access, correction, and deletion. You can manage communication preferences and opt out of marketing emails.

6. Security

We implement reasonable security measures to protect your information, although no online data transmission is entirely secure.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookies through your browser settings.

8. Changes to this Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. The revised version will be posted on our website.

By using our services, you acknowledge reading and understanding this Privacy Policy.

Last Updated: 15 August 2023


Returns Policy for Bookwish - Online Bookstore - South Africa

Bookwish reserves the right to refuse/ decline claims unless a prior return facility has been negotiated with our Sales and Marketing Department.

No returns, unless otherwise discussed with the sales department, will be accepted on items unless damaged, misbound or supplied in error.

Bookwish will accept returns of its items on the following conditions:

1. Return Period:

The returns request must be received between 14 days from the date of delivery.

2. Condition of the Book:

the book should be in its original condition, unused and with no damage or markings.

3. Reason for Return:

Customers are to provide a reason for the return.

4. Return Process:

The customer will need to send an email to orders@bookwish.co.za requesting the reason for the return, and a form will be sent to you to be filled out and a courier will be sent to collect the items.

5. Return Shipping:

The full cost of any means of transport relating to the returns shall be borne by the Customer (unless the error was on the part of the supplier).

6. Refund or Exchange:

Bookwish will clarify whether the customer is eligible for a full refund to the original payment method or if they would like to opt for an exchange for a different book or store credit.

7. Damaged books:

Damaged and misbound stock, as well as oversupplied and incorrect deliveries must be reported to Bookwish within five (5) days of delivery and Bookwish will arrange for these items to be returned to the warehouse for credit.

8. Return Address:

Returns must be sent to the Bookwish head office (address listed below). No returns will be accepted at head office and will not accept responsibility for returns sent to the incorrect address.

Attention: Bookwish (Returns)
Fairview Office Park,
Cnr Courtenay and First Street
Eastern Ext,
George, Western Cape, 6529.

Please contact our Customer Services Department if you have any queries: 072 600 0354

Email: orders@bookwish.co.za